We’re living in exciting times. Due to big technological changes in the financial services sector, the landscape is continuously changing. This doesn’t only create new challenges, but also provides companies with an abundance of opportunities.
Within this landscape, it is becoming harder for companies, big or small, to distinguish themselves from the competition. Most are aware that this requires change. Where FinTechs are lean and quick on their feet, more established companies often struggle with archaic legacy systems and inefficient work processes. Now more than ever, it’s essential to realise the importance of knowing your customers, using data effectively, and structurally automating and improving both internal and external processes.
Know Your Customer (KYC) is a hot topic in the market today. By knowing and understanding customers as well as possible, FinTech companies can adapt and tailor their services to their customers’ needs. The entire customer lifecycle provides plenty of opportunities for drastic innovation, from marketing to onboarding, and from detecting fraud and handling cases to data protection. We believe that the right solutions with a reduced time-to-market can help streamline the customer lifecycle and improve customer loyalty and engagement.
Innovation cannot exist without the intelligent use of data. Companies within the financial sector realise that data is a key element to adapting to changing markets and in staying ahead of the competition. However, awareness of the importance of data is only the first step towards success. The next step, the implementation of data in work processes leads to actionable insights in everyday tasks and is therefore even more important. We believe that users, both internally and externally, need to have these insights at their fingertips, so that they can make the best possible decisions.
Many Financial Services companies have already gone to great lengths to digitalise. By digitalising core processes, companies can start using data and software to streamline their day-to-day work processes. To structurally optimise processes, both the way of working and possible legacy systems have to be addressed. Over the past 10 years we have specialised in automating, optimising and simplifying complex work processes, and due to our extensive experience in the financial sector, mastered dealing with legacy systems, as well as compliance requirements and regulations.
