The credit loan request process was a common pain point across the rural regions. It involved many manual steps, which made the process very time-consuming and the final decision prone to error and subjectivity. Hence, it obstructed the ambition to increase strategic client and staff engagement, cost, and time efficiency and ultimately, growth for the Rural business.
With Credit Application Rural the risk assessment step of the credit loan request process was automated. To increase the operational efficiency of this step while lowering the operational risk, CAR offers a two-in-one solution in Mendix.
The flexible front end of CAR makes it possible for staff to digitize all business rules in the region-specific policies that are required for risk assessment. While an engine in the back end of CAR is used to execute risk assessments utilizing those same digitized policies. Besides running the risk assessment, the engine also returns the results in a pdf report.
The connection to the engine is fully integrated into the regions' own system enhancing the user experience for the staff. Weekly, about 500 risk assessments are executed on average which roughly saves the staff 1250 hours of manual labour per week by using CAR.
Our Mendix engineers developed CAR in collaboration with our Data engineers. Due to specific sourcing requirements for the client data, the Information Factory was developed to act as an extra data layer between Mendix and the several sources for the client data.