A short- and long-term solution for Huurcommissie
Huurcommissie provides expert advice, mediates and/or settles conflicts between tenant and landlord. They are an impartial organization that prevents, helps resolve or gives an official ruling on disputes between tenants and landlords. It is not only important that an appropriate solution is found, but also that this is done in a timely manner. To make all processes easier and faster, Finaps has developed the Huurcommissie Information and Process System (hereafter HIP) in Mendix.
HIP was developed to register and handle procedures faster and more user-friendly. As part of a procedure, an examination of the housing may take place and the case goes to a hearing. Ultimately, a chairman makes a binding decision. In handling procedures, a lot of data is generated. This makes it possible to gain insight into the course of handling a procedure and this insight can be used to optimize the handling process. With this in mind, Huurcommissie came to us with the following question: How do we set up a good, future-proof analytics environment so that we can use data from the HIP application to handle procedures faster and better and respond better to the workload?